SERVICES / DESIGN + DEVELOPMENT
Automation and integrations
Connect repetitive steps and make it clear where a person makes the decision.
THE RIGHT CONTEXT
What needs to work better?
For processes where information is copied manually or similar requests are read and prepared from scratch each time.
We map inputs, rules and exceptions. We connect the appropriate tools, use AI where it makes sense and keep human approval for steps that require it.
A CONCRETE SCOPE
What the project can include
Deliverables are defined in the proposal. This list explains the types of work, rather than a fixed package or standard price.
A process map, business rules and the exceptions that need handling.
Agreed connections between forms, email, applications or APIs.
Execution states, logs and retry or review mechanisms where appropriate.
Example inputs and outputs, instructions and rules for human intervention.
HOW WE DELIVER
Clear decisions at each stage
Clarify the context
We discuss users, data, tools and blockers, and define the scope before preparing a proposal.
Make the direction visible
Structure and prototypes let you review the journey and important interfaces.
Build in stages
We implement the agreed features, including normal, empty and error states.
Verify and hand over
We review the agreed criteria and prepare documentation, access and responsibilities.
PREPARATION
What we need from you
- A specific repetitive activity and anonymised examples of inputs and outputs.
- Your tools, business rules and the situations in which the workflow must stop.
- A person to validate results and responsibility for accounts and external costs.
ACCEPTANCE CRITERIA
How we verify the result
- The workflow handles valid, incomplete and unexpected inputs in the agreed cases.
- Retries and duplicates are checked wherever actions have external effects.
- An AI result requiring review stays pending until the designated person takes action.
Scenarios, environments and responsibilities are agreed for the project. Launch is confirmed as a separate step.
EXPLORE THE IDEA
Flow AI
A mint and teal direction for a step-by-step workflow: request, classification, review and draft.
A concept for a fictional brand, not work attributed to a client.
Explore the concept study- 01Request receivedDemonstration example
- 02ClassificationDemonstration example
- Human reviewApproval required
- 04Draft preparedDemonstration example